Communication Platform

Lou, your AI assistant

• Train Lou to Know What’s a Maintenance Emergency

Resident Communication

• Resident Communication – mass calling & texting
• Tips for Multilingual Resident Communication

Mobile App

• How to Download and Use the HelloSpoke Notify Mobile App

Work order integrations

• Auto-Generate Work Orders from Maintenance Calls
• Mobile: view emergency call info & open work orders
• Notify Integrations – Entrata, Realpage, ResMan & Yardi
• Realpage Integration – Sign-up Instructions

Full Walkthrough

• Watch the Video – Notify
• Notify Customer On-Boarding Guide (PDF)

Logging In and Navigation

• Navigating With The Side Panel
• How to Log In

Properties

• Property Dashboard
• Properties List

Team Management

• Team Management Page
• Adding Team Members
• Editing User Profile Information

Notifications

• Translate email text
• Notification Rules Overview
• Types of Notifications

Schedule

• Custom Schedule Examples
• Escalation Lists (custom only)
• Editing Individual Days
• Using the Schedule Builder (custom only)
• Adding/Removing People on a Schedule
• Types of Schedules

Calling Into the Notify System

• When to Use PIN Number
• Resolving an Escalation
• Checking Saved Messages
• Checking New Messages

Reports

• Scheduling Reports
• Individual Call Overview
• Call Lookup

Call Forwarding

• Setting Up Call Forwarding