Admins can set up and edit a user’s notification preferences any time by clicking the edit symbol in the Team Management page. There are 4 different types of notifications a user can receive:
- Live Escalation (required field): Select a phone number where you can be easily reached. Live Escalation means that a caller will be put on hold and the Notify system will call this number in order to connect the caller to you live. You can have up to 2 numbers for Live Escalation. If you add a second number and you are on a Live Escalation schedule, it will call the top number first, then immediately call the second number. Live Escalation will only be active if it is built into a property’s schedule, and you are added to that schedule.
- Notifications (escalation rules): You must have at least one Notification Rule and up to 5 rules. We recommend each person have at least 2. You can receive messages via text message (SMS) and/or a phone call. After every notification you also set the WAIT time, which is the amount of time the system will wait until it either goes to your next notification rule or the next person on the schedule. You can add, edit or delete notification rules at any time.
- Escalation Alerts: Set up text message notifications to alert you when an escalated call has not been responded to. Escalation alerts are not required, and you can add, edit or delete at any time. These are recommended for staff that are not on the on call list, but want to know when an escalation has not been resolved.