Notification Rules Overview

Notification rules are the system rules for how to notify staff in the event of an emergency maintenance issue or courtesy officer issue. Admins can set up and edit a user’s Notification Rules any time by clicking the edit symbol in the Team Management page and scrolling down to “Notification Rules.” 

Every user must have at least one Notification Rule and up to 5 rules. We recommend each person have at least 2. You can add rules by pressing the plus symbol under “Notification Rules.” Notifications are made to users that are on the Emergency or Courtesy schedule. After every notification you also set the WAIT time, which is the amount of time the system will wait until it either goes to the user’s next notification rule or to the next person on the schedule.

Users can receive messages via text message (SMS) and/or a phone call. To enable text message notifications, check the box to agree to text messages at the top of the user profile.