To resolve an escalation, and stop receiving phone or text notifications for an urgent message, you must answer the emergency number (the notification number that called you or the number in the text message notification you received), and then choose one of these options:
What Happens if you Don’t Choose an Option
If you don’t choose one of the above options, the system will continue notifying you based on your notification preferences. When it gets to the last notification on your notification preferences, it will move onto the next person on the emergency or courtesy schedule.
For example, if your notifications are set up like the rules below, if you do not answer the text message and choose a valid option to end the escalation, the system will wait one minute, and then try calling you. If you do not answer the phone and choose a valid option, the system will then move onto the next person on the emergency schedule:
In this example, if Jon doesn’t answer any of their notifications, it will move onto Mike. If Mike doesn’t answer any of their notifications, it will go back to Jon, and will continue like that for 24 hours until the escalation is resolved by someone: