Based on your notification preferences, you will receive a text message or phone call notifying you that there is a new urgent message (emergency maintenance or courtesy) that needs attention. Text notifications will always come from 502-276-7859, and phone calls will come from a property specific number. We recommend saving each number as a contact in your phone for easy recognition.
Below is a chart of how to navigate from there.
New Message Options
1 - Replay message - Replay the new message.
2 - Return call - Call the person who left the message back directly. The system will mask your phone number, so they will not receive your personal phone number. This conversation is also recorded.
3 - Acknowledge, on my way - The system will call the caller back and play a pre-recorded message informing them that you are on the way to the property.
4 - Acknowledge, not an emergency - The system will call the caller back and play a pre-recorded message informing them that their issue is not an emergency, and someone will assist them during regular business hours.
7 - Delete message - Delete the message.
0 - Date and time - Hear the date and time that the message was left.
NOTE: you must either return call (2), acknowledge (3 or 4), or delete (7) the new message for the escalation process to end.