All users opted in to receive text messages from HelloSpoke will get a follow-up text after responding to an emergency call, if they select option 2 (call the resident back) or option 3 (I'm on my way) after listening to the message.
Text Message Alert
After you respond to an emergency call by pressing option 2 or 3, you will receive a text message with a link to manage the call.
Individual Call Overview
Clicking the link in the text will open the individual call overview, providing the caller info, transcription, and option to call back. If you are integrated with Realpage, Yardi or Entrata, you will also get the option to start a work order, and the information will include building and unit #.
*If you are a current customer and not integrated, either contact your HelloSpoke sales rep or fill out one of these forms: Realpage, Yardi, Entrata
Opening a Work Order
If you are integrated and choose to open a work order, it will be directly pushed into your property management system (Realpage, Yardi, Entrata), ensuring a smooth and efficient workflow.
Calling the Resident Back
To call the resident back, press the blue call button in the bottom right corner. The process for this call might feel a little silly, but it's how we ensure you are calling through Notify, and your caller ID is blocked.
Once you press the call button, Notify will call you on your mobile and ask you to "press 1 to connect." Once you do that, Notify calls the resident as usual, and your caller ID will be blocked, keeping your personal information secure.
Make Sure You are Opted-In for Text Messages
If you haven’t already, make sure you’re opted in to receive text messages to take full advantage of this feature. If you receive any text messages from us, you are already opted-in.
If not, you (or the admin at your property) can do this by logging into Notify, go into your user profile, and select the checkbox under your phone number to agree to receive SMS messages from HelloSpoke.
Call Back From Email
You can also access the individual call overview from your email. Just click the buttons at the top, and it will take you there!
Example Scenario
Bobby from Apartment 2B calls in about a water leak.
Sam, the on-call tech, receives the emergency message and presses option 3 to let Bobby know he's on the way. Sam then gets a text message alert, clicks the link, and views the call information. He can see the building, unit number, phone number, and message (with easy translation option if needed). Sam can then open a work order in their property management system directly from his phone.