** We recommend setting up automatic call forwarding **
Automatic Call Forwarding
- Contact your Phone Service Provider
- Ask to add Call Forwarding Ring No Answer (CFNA) and Call Forward Busy (CFB) features. If they tell you to push *72, reiterate that you need Call Forwarding Ring No Answer (with 4-5 rings to your office phone), not just call forwarding.
- Provide the Forwarding Number listed in your Notify Training Follow Up email (always be sure to include a 1 in front of the number)
For One Phone Line:
CFNA (4 rings) & CFB
For Multiple Phone Lines in a Hunt or Rollover Group:
CFNA on all phone lines in your office hunt group, after 4 rings
CFB on the last line only
Additional Notes:
- If you have voicemail via your phone company, this will need to be canceled/turned off
- If you have an internal voicemail or answering machine in-house, you will need to disable
- Write down the representative’s name that took the order and their extension #, along with the order due date for tracking purposes
Manual Call Forwarding
Manual call forwarding can be set when you want incoming calls to go directly to your IVR (phone menu) instead of ringing. This can be handy when you need to step away or want to manually forward at the end of a day.
Each major phone provider may have a different process, but here's a list of the most common manual call forwarding techniques:
*72 – Call Forwarding Always (*73 to deactivate)
*90 – Call Forwarding Busy (*91 to deactivate)
*92 – Call Forwarding No Answer (*93 to deactivate)
Please refer to your phone provider for more detailed instructions on manual call forwarding