Overview
The Properties List page is the first page that you see when you log into the Notify system. It contains a list of properties you are assigned to.
Properties List Headers
- Property Name – A list of all properties that you are assigned to
- Total Calls – The total number of calls that hit the Notify IVR for that specific property
- Avg Emrt – (Average Emergency Maintenance Response Times) average time an individual property takes to resolve an emergency maintenance phone call
- Time to Resolve – A bar graph that groups your emergency calls by color, based on the time taken to resolve each call.
Average Emergency Maintenance Response Times
Located in the upper right-hand corner, you will notice three boxes containing emergency response times. These times have been calculated based on the emergency maintenance response time for the following categories:
- Portfolio is based on the average emergency response time for the last 30 days, specific to the properties you are assigned to. If you’re only assigned to one property, the portfolio time will reflect this.
- Company is based on the average emergency response time for your entire company or management group for the last 30 days. This is calculated based on every property within your company, regardless of what you see or have access to.
- Industry is based on the average emergency response time for all properties in the Notify system.
Properties List Report
When setting your email preferences in your user profile, you can choose to have the properties list, with updated stats, emailed to you on a weekly or monthly basis.
