You can access Call Lookup by clicking Call Lookup in the left side panel.
This is a list of all of the phone calls received for all properties you are assigned to.
- In the upper right corner, you can select your date range. The default is the last 30 days, but you can pick a custom date range.
There are a couple of ways to sort and filter the data:
- Sort: The data automatically sorts by date and time, but you can sort any column (ascending or descending) by clicking the down arrow next to the header. The header will turn green when sorted.
Filter: At the top of the list there is a search bar where you can enter in keywords to search by. Example: you want to see all Emergency calls that Tom responded to. You’d type in Emergency and hit enter, and then Tom and hit enter. The data will then filter to show you all calls that include Emergency and Tom in the data.
- Once you have the data sorted and filtered the way you want, you can download it to a spreadsheet. To download the data, click the download icon in the upper right.
- Clicking on one of the calls displays the Individual Call Overview: