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iOS Mobile App – basic call handling

  • Updated

TO PLACE A CALL

Enter the number using the keypad, then tap the green handset button at the bottom of the home screen.

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FOR INCOMING CALLS

If your phone is at-rest (or locked), your phone will ring audibly with your default ring tone. You will also be notified of an incoming call by a vibration if your phone has a vibrating alert and you have enabled this option in your phone settings. When you press the home button, you will see the notification on the screen. You will need to unlock the phone to answer the incoming call.

If you are using another app on your phone, you will be notified of an incoming call by a banner notification at the top of your phone screen. If you tap the notification, it will navigate to the hellospoke mobile app and answer the call. If you want to remain in the current app – without changing to the hellospoke Mobile app – you can swipe down from the banner you will get the opportunity to answer or decline the call.

NOTE: Please see section on notifications later in this document for more information on how to change notification types.

 

 

ACTIVE CALL SCREEN

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Mute
This will mute the microphone on your phone. You will continue to hear the call.


Keypad
This will display the dial pad on the screen.


Speaker
This activates the phone’s speaker.


Hold
This will place the call on hold. The caller will hear on-hold music.


Add Call
This allows you to add a call (merge) to the existing call.

  • When you tap this, you will have the ability to dial another number (internal extension or external number).

  • Once the second call is active, the button will change to Merge. Tap this button to bring the two calls together.

  • When the calls are merged, the button will change to Split. By tapping this, it will return to the last call dialed and place the first call on hold. To toggle between the two calls, tap the Swap Calls button.

NOTE: In contrast to the hellospoke desk phones, this type of conference call can only add one additional caller.


More
This button will display the following option:

Navigate Back – This will return the screen back to the dial pad.

Transfer – Tap this button to bring up the dial pad and initiate a transfer.

  • When the dial pad is displayed, enter the number to which you want to transfer (internal extension or external number) and then tap the green Xfer button. 

NOTE: This process will initiate an unannounced transfer. Once you tap the Xfer button, the call will be released from your phone and be transferred to the destination phone. You will not be able to retrieve the call once it has transferred.

 

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