Skip to main content
Sign in

Android Mobile App – basic call handling

  • Updated

TO PLACE A CALL

Enter the number using the keypad, then tap the green handset button at the bottom of the home screen.

android1.png

FOR INCOMING CALLS

Your phone will ring audibly with your default ring tone. You will also be notified of an incoming call by a vibration if your phone has a vibrating alert and you have enabled this option in your phone settings. Slide the green button to the right to answer the call. Slide the red button to the left to reject the call (this will send the call directly to voicemail).

 

ACTIVE CALL SCREEN

android2.png
Mute

This will mute the microphone on your phone. You will continue to hear the call.


Keypad
This will display the dial pad on the screen.


Speaker
This activates the phone’s speaker.


Hold
This will place the call on hold. The caller will hear on-hold music.


Add Call
This allows you to add a call (merge) to the existing call.

  • When you tap this, you will have the ability to dial another number (internal extension or external number).
  • Once the second call is active, the button will change to Merge. Tap this button to bring the two calls together.
  • When the calls are merged, the button will change to Split. By tapping this, it will return to the last call dialed and place the first call on hold. To toggle between the two calls, tap the Swap Calls button.
    NOTE: In contrast to the hellospoke desk phones, this type of conference call can only add one additional caller.


More
This button will display the following option:

Transfer – Tap this button to bring up the dial pad and initiate a transfer.

  • When the dial pad is displayed, enter the number to which you want to transfer (internal extension or external number) and then tap the green Xfer button.

NOTE: This process will initiate an unannounced transfer. Once you tap the Xfer button, the call will be released from your phone and be transferred to the destination phone. You will not be able to retrieve the call once it has transferred.

Related to