GET TO KNOW YOUR YEALINK W52 PHONE

BASIC CALL HANDLING

Answering a call

While telephone is ringing, press the Off-Hook key or the Accept soft key to answer the call.

–OR–

While telephone is ringing, press the Speakerphone key to answer the call using the speaker.

Placing an outside call

Press the Off-Hook key and begin dialing number (dialing a 9 is not required).

–OR–

Begin dialing number – number will appear on screen. Press the Off-Hook key and the call will be placed.

Placing an extension (internal) call

Press the Off-Hook key and begin dialing extension number.

–OR–

Begin dialing number – number will appear on screen. Press the Off-Hook key and the call will be placed.

Placing a call on hold

1. While a call is active, press the Options soft key and use the navigation keys to highlight Hold, then press OK.
2. To resume the call, press the Resume soft key.

Muting a call

1. While a call is active, press the Mute key.
2. An icon will appear on the screen indicating that the microphone has been muted.
3. To unmute, press the Mute key a second time and the icon will disappear.

Transferring a call

1. While a call is active, press the Options soft key. When the options appear, press OK to choose Transfer.
2. Dial the number to which the call will be transferred (external or internal). Once you begin dialing, the system is waiting to see how many digits are dialed. If you pause too long when dialing, the system will initiate the call. NOTE: If an error is made in dialing, press the On-Hook key. This will resume the initial call.
3. For an “announced” transfer, allow the call to ring to the destination phone (do not press the Transfer soft key again). Once the call is answered, verify that the call is ready to be transferred, then press the Transfer soft key. NOTE: If the transfer needs to be canceled (no answer/receiving user not able to receive the transfer), press either the End soft key or the On-Hook key. This will return you to the original call.
4. For an “unannounced” transfer, press the Transfer soft key after dialing the destination phone. This will send the call to the destination phone immediately (if there is no answer, the call will ring until it goes to voicemail).
5. To transfer a call directly to a user’s voicemail, press the Options soft key then press the OK button to choose Transfer, then dial ** followed by the extension. Once the user’s voicemail message is heard, press the Transfersoft key to complete the transfer to the recipient’s voicemail. (The message heard by the caller will be heard in entirety, even if the message begins before you complete the transfer)

Initiating a 3-party conference call

1. While a call is active, press the Options soft key. Using the navigation keys, navigate down to Conference and press OK.
2. Dial the number (internal or external) to be conferenced into the call.
3. Once the 3rd party has answered your call, press the Conf soft key. This will bring the 3rd party into the conference.

Merging a call

1. While a call is active, if another call comes to the phone, press the Accept soft key. NOTE: This will automatically place the initial call on hold.
2. To merge the two calls, press the Options soft key, then navigate to Conference and press OK. This will join the three calls into a conference call.

BASIC FEATURES

Call forwarding

1. Dial *72.
2. Input the number you want your phone to forward to. Call forwarding is now on.
3. To temporarily turn call forwarding off, dial #74. To reactivate call forwarding with the same number, dial #74 again.
4. *73 will deactivate call forwarding and clear the forwarding number from the system.

DND (do not disturb)

1. While the phone is at rest, press the OK button (in the center of the navigation keys). Navigate to the Call Featuresicon (right column, middle row) and press OK. Navigate down to Do Not Disturb and press OK.  On the following menu, press OK for “Wireless.”  On the status screen, use the left/right navigate keys to set to “Enable” and press OK.
2. A DND (red circle with a “-”) indicator will appear at the top of the screen. NOTE: Phone will not ring in DND status. All calls will be directed to voicemail.
3. To disable DND, follow the same procedure in #1 and select “Disable”.

Call history

1. Press the History soft key.
2. Use navigation keys to choose desired list and press OK.
3. Use navigation keys (up and down) to move through chosen list.
4. To place a call to the highlighted number, press the Off-Hook key.
5. For call information (time, date, and length of call), press the View soft key once the desired call is highlighted and navigate through the information.
6. To clear the call history, navigate to the desired list and press the OK key, while in a particular list.Press the Options soft key, navigate down to Delete All and press OK.

VOICEMAIL

Setting up a new voicemail

1. Press the Message key on the phone (to the right of the navigation keys), then navigate down to “Wireless” and press the Select soft key.
2. When prompted, dial your mailbox (extension) number – followed by #.
3. Follow voice prompts to setup voicemail features.

Editing voicemail settings

1. Press the Message key on the phone, then navigate down to “Wireless” and press the Select soft key.
2. When prompted, dial your mailbox (extension) number – followed by #.
3. At voice prompt, press 5 (change settings)
   • Press 1 to record personal greeting
   • Press 2 to record name
   • Press 3 to change password

Using a temporary greeting (out-of-office greeting)

1. Press the Message key on the phone, then navigate down to “Wireless” and press the Select soft key.
2. When prompted, dial your mailbox (extension) number – followed by #.
3. At voice prompt, choose 5 (change settings).
   • Press 4 to record a temporary greeting
   • Press 5 to restore permanent greeting

Accessing voicemail system remotely

1. From an outside phone (not a hellospoke phone), call your DID (or dial your main number and access your extension through your auto-attendant).
2. When you hear your personal voicemail greeting, press *.
3. When prompted for you password, enter it followed by #.
4. At this point, you will have access to your personal voicemail features. This will allow you to retrieve messages and access all voicemail features.